At Google, I collaborated with subject matter experts (SMEs) to design and develop impactful learning experiences tailored for agent audiences. I created a range of training solutions, from instructor-led sessions to e-learning modules, ensuring they effectively met the needs of both users and stakeholders. Leveraging data and design thinking, I identified the most effective learning approaches and proposed scalable solutions to drive measurable results.
Onboarding Training for Google Drive
Google's onboarding training for Google Drive is designed to help new users quickly familiarize themselves with its cloud storage and collaboration features. The training typically includes interactive tutorials, video walkthroughs, and hands-on exercises that guide users through file organization, sharing permissions, real-time collaboration, and integration with other Google Workspace apps like Docs, Sheets, and Slides. It also covers essential security features, such as file encryption, two-step verification, and version history tracking to ensure data integrity. Additionally, onboarding training highlights Drive’s AI-powered search and organization tools, making it easier for users to locate and manage files efficiently. For enterprise users, the training may include best practices for team collaboration, Google Drive for desktop integration, and administrative controls to manage data access within organizations.
Google Play Points ILT Trining Deck
Google Play Points is a loyalty rewards program offered by Google that allows users to earn points when they make purchases on the Google Play Store. Users can earn points by buying apps, games, in-app purchases, movies, books, and subscriptions. The program has four membership tiers—Bronze, Silver, Gold, and Platinum—each offering increasing benefits, such as higher point multipliers, special discounts, and exclusive in-app rewards.
Points can be redeemed for Google Play credit, in-app items, or special discounts on purchases. Additionally, Google frequently runs limited-time promotions where users can earn bonus points for specific purchases or activities. The program is free to join and is available in select countries, making it an attractive way for frequent Play Store users to get extra value from their purchases.
Android system security and app security are designed to protect user data, maintain device integrity, and ensure a secure mobile experience. Google continuously updates Android’s security architecture to guard against malware, unauthorized access, and data breaches
